FAQ

Have a Question? We've Got You, Baby! 💕

We know you might have questions, and we’re here to help! Below are some of the most commonly asked questions about our products, shipping, and more.

1. Are SwayGlow products suitable for all skin types?

Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. We carefully select ingredients that nourish and protect without causing irritation.

2. Are your products cruelty-free?

Absolutely! SwayGlow is 100% cruelty-free, and we never test on animals. We believe in ethical beauty and ensure that all our ingredients are responsibly sourced.

3. How long does it take to see results?

Results vary from person to person, but most customers notice an improvement in their skin within 2-4 weeks of consistent use. For best results, follow the recommended usage instructions.

4. Can I use multiple SwayGlow products together?

Yes! Our products are designed to complement each other. For the best skincare routine, check the product descriptions for layering tips and recommended combinations.

5. Do you offer refunds or exchanges?

Yes, we have a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. Items must be unused and in their original packaging. To start a return, email us at support@swayglow.store.

6. How long does shipping take?

We process all orders within 1-3 business days. Shipping times depend on your location:

• Standard shipping: 5-10 business days

• Expedited shipping: 2-5 business days International shipping times vary based on the destination.

7. How can I track my order?

Once your order is shipped, you will receive an email with tracking details. If you don’t receive it, check your spam folder or contact us at support@swayglow.store.

8. What ingredients do you use in your products?

We use high-quality, clean, and skin-friendly ingredients. Our products are free from harmful chemicals, parabens, and sulfates. You can find a full list of ingredients on each product page.

9. Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us at support@swayglow.store within 24 hours of placing it. After that, we may not be able to modify it if it has already been processed.

10. How can I contact SwayGlow for more help?

We’d love to assist you! For any questions or support, feel free to email us at support@swayglow.store. Our customer care team is available Monday-Friday and will respond as soon as possible.

If you have any other questions, don’t hesitate to reach out. We’re here to help you glow! ✨